The ME Team Engagement process ensures each project gets the maximum attention and the customer receives immediate responses to queries. We are always there when our customers need us.

The Market Equations Team is engaged one-on-one with every customer. No employee is allocated on more than one project at a time. We ensure that every customer gets the maximum out of each interaction and experiences a unique service experience from our representatives. The customer interacts with the associate dedicated to him and we provide an escalation structure which enables effective communication and problem resolution if the need arises.

Single point of Contact | Personalized Customer Service | Personalized Team Management

Flexible Engagement Models

Hourly : The hourly rate engagement model provides flexibility to clients who have very urgent data analysis and reporting needs that require just a few hours of effort. It is very common in cases where the client may require data to be analyzed and summarized quickly for urgent decision making usually with a TAT of less than 48 hours.

Project Based : The project based engagement model is the most commonly used model. In this case project requirements are analyzed and a total project fee is arrived at after careful evaluation. The project may involve an offshore resource or team engagement for a week or even months. This model is preferred for one off projects when there is no recurring analysis need or model updating required.

Monthly : The monthly engagement model provides clients an option to recruit an offshore resource or team either for a short duration of 3-6 months or on a yearly contract commitment. In this case, the resource or team works as an extension of the clients onsite team. This model is preferred in cases where the client is looking at growing their team rapidly with a limited budget.

*** A resource can be recruited for half a month or specific weeks in a month when there are fluctuations in work volume.